Refund Policy

At PureScan AI, we want you to be completely satisfied with your Pro subscription. We mirror the industry-standard refund policies of major app stores (like Google Play and the Apple App Store) to ensure you have a fair and transparent experience. All web-based subscription payments are processed securely by our Merchant of Record, Paddle.

1. 24-Hour Refund Window

If you purchase a PureScan AI Pro subscription and change your mind, you may request a full refund within 24 hours of your initial purchase, provided you have not yet used any of our premium Pro features (such as performing any scans). This policy ensures fairness while aligning with standard industry practices. If your request meets these conditions, we will gladly process your refund without any hassle.

2. Technical Issues

If you experience persistent technical issues that prevent you from using the premium features of the app, and our support team is unable to resolve them within a reasonable timeframe, you are entitled to a refund.

3. Renewals and Cancellations

You can securely cancel your subscription at any time through our Manage Subscription portal. Canceling prevents future billing but does not automatically refund the current billing cycle. If you forgot to cancel before a renewal and contact us within 48 hours of the renewal charge, we will review your request and typically issue a refund as a one-time courtesy.

4. How to Request a Refund

To request a refund for a subscription purchased via our website, please email our support team at purescanai@outlook.com with your account email address and the reason for the refund. We handle these requests directly to ensure you get prompt support.

Note: If you purchased your subscription directly through the Apple App Store or Google Play Store app rather than our website, you must request your refund directly through Apple or Google's respective platforms, as they do not grant developers the ability to refund those transactions directly.